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1. Reservations
A reservation has been made when you have paid the required payment. Booking requests will be considered in order of receipt. A telephone or email booking will be noted from the date of the telephone call or email provided it is followed by receipt of the appropriate confirmation and payment within seven days.
A booking is accepted from the date your booking is confirmed. At this point, a contract between the applicant and Lesvos Birding is effective. All contracts and matters arising from it are subject to English law and the exclusive jurisdiction of the English courts.
Lesvos Birding reserves the right to decline any bookings.
2. Payments
Payment for single day trips are required in full at the time of booking.
Payment for multiple day trips require a £25 per person per trip deposit, the remaining amount to be paid in full by 31 January.
3. Refunds
Refunds for day trips cancelled by the customer will be made in full up to 31 January. Any cancellations between 1 February and 28 February will incur a £25 per person per day trip cancellation charge. No refunds for cancellations made after 28 February.
Where a trip is cancelled by Lesvos Birding the customer will receive a full refund of all monies paid at the date of cancellation.
Lesvos Birding strongly advises you take out adequate insurance cover to protect you from cancellation within four weeks of the date of the trip.
4. Consumer protection
All deposits and advance monies paid to Lesvos Birding in respect of my tours will be held in a trustee guarantee account until the completion of the trip. In the event of my insolvency all monies will be fully refunded.
5. Trip cancellation
Lesvos Birding reserves the right to cancel any day trip for which there are insufficient reservations up to the day before the date of the trip. In the event of my cancellation, all payments made to Lesvos Birding will be refunded in full.
6. What the price includes
The price of the day trip includes all land travel and meals as specified in the itinerary of each individual day trip and the services of a tour leader throughout.
The following items are not included in the cost: return airfare, travel insurance, passport and visa costs, vaccinations and medication, excess baggage charges, telephone calls, laundry, drinks and food (unless specified in the tour details), tips and items of a purely personal nature.
7. Alterations
Changes in the itinerary may occur. Changes will be made to the stated itinerary if it is felt that they will benefit the tour by providing better birdwatching and wildlife opportunities. The itinerary detailed in any promotion, advertisement, brochure or webpages is therefore an illustration of the sites we may visit to gain the maximum birdwatching and wildlife benefit from a tour, and any birds or animals listed are an example of the species present and which may be possibly seen.
Costs for spring 2013 are based on cost forecasts in August 2012. Lesvos Birding has done everything within its control to accurately forecast the costs of day trips based on information available at the time of planning. Lesvos Birding reserves the right to pass on any significant increases in costs to Lesvos Birding in providing the day trip due to currency changes or increase in local costs which are beyond the control of Lesvos Birding
8. Passport, visa and health requirements
In order to travel to Lesvos all visitors are responsible for, and must be in possession of, a full British passport, valid for at least six months beyond the end of the tour.
Visitors to Lesvos must obtain any necessary visas and vaccination certificates required for entry into Greece (none necessary for EU citizens). Because of changing requirements, and the fact that the tour details are published so far in advance, specific requirements are not always stated.
It is the visitor's absolute responsibility to seek medical advice regarding vaccinations and medication to ensure that they are prepared by the date of their departure. Any medical information supplied to Lesvos Birding must be considered as a guide only. Lesvos Birding is not responsible for your medical care and you must take all necessary steps to ensure that you are fit enough to undertake any trip including bringing with you any medication or medical care you may need during the duration of the tour and a copy of your travel insurance in case any medical needs arise.
Lesvos Birding recommends all EU citizens carry a European Health Insurance Card for tours.
9. Day Trip Information
General and more specific information will be made available to all participants. This may include details such as expected climate and clothing requirements, recommended reading, bird species we are likely to encounter, flight/ferry information, etc. Any information provided is done so as a guide and not an absolute and Lesvos Birding bears no responsibility for any actions taken on any advice given.
Please note, however, that there is absolutely no guarantee whatsoever that specific bird or other wildlife species listed in any information will be seen. Events such as floods, storms, fires etc. may prevent a day trip from visiting certain areas resulting in specific bird species being missed, Lesvos Birding will not accept responsibility for this. Any list provided is merely an indication of the species we may encounter on a tour.
10. Insurance
Travel insurance is essential. This will ensure that the necessary protection is provided against loss of payment, and medical costs, which can be enormous, should you fall ill during your visit to Lesvos. Please note that travel insurance rarely provides sufficient cover for expensive optical equipment; you are therefore recommended to add this to your home insurance policy under the 'All risks' section prior to departure. You will be required to provide Lesvos Birding with details of your insurance prior to departure.
11. Restrictions on participationLesvos Birding trips do not normally entail strenuous activity but, if this cannot be avoided, it will be made clear in the trip details. Nevertheless, participants must be able to complete moderate walks of several miles a day, sometimes on uneven or slippery surfaces, to meet the schedule of any trip. If you have any health problems or physical limitations, you are required to advise Lesvos Birding prior to booking.
Small groups do, of course, call for consideration from all to ensure that everybody enjoys the tour. Your co-operation in not participating in any antisocial behaviour is therefore expected.
Lesvos Birding operate a strict no-smoking policy. Tour participants will not be permitted to smoke whilst with the group.
Lesvos Birding reserves the right to cancel the participation of any any participant, and return to their holiday accommodation will be at their own expense, who will not conduct themselves in an acceptable manner, at my sole discretion.
12. Group size
Trips are restricted to 7 participants (excluding leaders). Lesvos Birding reserves the right to change leaders without notice. The minimum size of a group is 3 participants, if the number of bookings does not reach this figure up to the day before of any day trip, Lesvos Birding reserves the right to cancel the trip and refund the full amount paid by all participants.
13. Lesvos Birding responsibilityLesvos Birding will take all reasonable steps to ensure that all services provided are of an acceptable standard.
Lesvos Birding cannot accept liability for physical injury, loss, damage or expense resulting from any event whatsoever beyond its control. Insurance is therefore absolutely essential.
14. Your responsibility
In addition to any medical information pertinent to the trip (see 8), you are required to inform Lesvos Birding about any other personal condition or need (e.g. dietary requirement) in advance of the tour. Unusual conditions and diets should be checked with Lesvos Birding prior to a booking being made.
15. Data Protection Act
Your records are maintained on a computer and are not divulged to anyone else.
16. Errors and Omissions
Whilst the greatest care is taken in the preparation of any trip details, mistakes can occur. Unless the error or omission has a major effect on a trip to the extent that the number of species seen is materially affected then no claim for compensation can be entertained.
